Our purpose is to create a better today.
We want to help people live the life they want now and plan for the life they want tomorrow.
Message from our Chairman
Dr Ziggy Switkowski AO
Suncorp delivered good results for the year with pleasing revenue growth and a solid net profit after tax of $1,075 million, an increase of 3.6 per cent from 2015-16. The Board has declared a final ordinary dividend of 40 cents per share, bringing the total dividend for 2016-17 to 73 cents per share fully franked.
Through our new Corporate Responsibility Framework, we are improving our business practices to actively manage the material environmental, social and governance risks and opportunities. We aim to build trust by communicating honestly, being transparent and offering financial products responsibly, as well as supporting our people and their communities.
Message from CEO & Managing Director
Michael Cameron
In a year of transformation, we have laid the foundations of a resilient organisation at a time when technology is disrupting traditional business models and consumer behaviour is rapidly changing.
Our Marketplace strategy and One Suncorp operating model, place our customers at the centre of our business, delivering new opportunities for Suncorp to create value for our customers.
Through the depth of experience and expertise of our senior leaders, together with our talented people, we are building a more resilient Suncorp – one that is trusted by our customers, admired by the industry and respected by our people.
Delivering strong returns for all stakeholders
Our business
performance
performance
Net profit
after tax
after tax
$
1,075m
Cash return on average shareholders' equity
8.4
%
Customer satisfaction across our consumer brands
82
%
Our people
and society
and society
Women in
leadership
leadership
49
%
Investment in local communities
$
9.8m
Engagement of
our people
our people
62
%
Our
environment
environment
Reduction in greenhouse gas emissions
11
%
Reduction in fuel used in company vehicles
15
%
Reduction
in air travel
in air travel
22
%
Building trust
and sharing value
Suncorp has released its 2016-17 Annual Review, outlining progress of its strategy, business performance and corporate responsibility. Creating and preserving value for our stakeholders has been central to Suncorp’s approach to corporate responsibility. We have focused on navigating the environmental, social and governance risks and opportunities we face.
Meeting the needs of vulnerable customers
Today’s customers are facing increasingly complex issues. Suncorp is taking steps to support those who are vulnerable or experiencing financial hardship. In May 2017, some of Suncorp’s Insurance team completed training designed to support vulnerable customers and their families.
Preparing for a changing climate and economy
Suncorp is committed to developing innovative and practical solutions to address climate change risks and opportunities. In the lead up to last cyclone season, Suncorp worked closely with the Townsville City Council to encourage locals to get prepared through the Cyclone Ready Streets initiative.
Being there when it matters: Kaikoura earthquake
Suncorp’s response to a natural disaster is one of those moments that matter most for our customers and communities. Our customer response teams, financial hardship packages and disaster relief response strategies are helping build resilient communities both before and after disaster strikes.
Including diverse people and skills
Suncorp’s Employee Resources Groups play a critical role in our vision to create a diverse, inclusive environment by offering support, networking and development opportunities. In 2017, Suncorp’s first Lean In chapter commenced with the aim of bringing women and men together for gender equality.