Procurement

About Suncorp Procurement

The objective of procurement within Suncorp Group is to maximise shareholder value from all supplier relationships.  This is achieved through the ongoing process of building reliable and long-term relationships with suppliers whilst reducing costs. 

Suncorp Procurement is committed to maintaining a sustainable and responsible supply chain through actively managing environmental, social and governance risks with suppliers providing goods and services to, or on behalf of Suncorp. The Standards expected of our suppliers are aligned to the Suncorp’s code of Conduct and ensure our supply chain is cost effective, risk managed innovated, sustainable, responsible, fair and ethical.

Supplier Code of Practice

Suncorp procures significant quantities of a diverse range of goods and services and we ensure strong governance of procurement activities to ensure our supply chain is cost effective, innovative, risk managed, sustainable, responsible, fair and ethical.  This includes actively managing environmental, social and governance risks and opportunities in our supply chain.

The Supplier/Partner Code of Practice details Suncorp’s approach to Corporate Governance and Corporate Responsibility and the standards expected of our suppliers/partners, and their supply chains, when providing goods and services to or on behalf of Suncorp. This document is intended to supplement the contractual terms and conditions that Suncorp has with its suppliers/partners and applies to any third party providing products or services to or on behalf of Suncorp.

Standard Purchase Order Terms

View the Suncorp Group’s Standard Purchase Order Terms.

Australian Small Business Suppliers

The Suncorp Group is a proud supporter of Australian small businesses. We recognise that prompt and reliable payment can help small suppliers remain viable.  As a result, we have signed up to the new Australian Supplier Payment Code.

The code, developed by the Business Council of Australia, is a voluntary, industry-led initiative which commits signatory companies to pay eligible Australian Small Business Suppliers within 30 days of receipt of a valid invoice or receipt of a correct product or service from the supplier (whichever is the later).

To be an eligible small business, suppliers must:

  • Supply Suncorp with goods and services of less than AUD$500,000 annually.

Learn more about the Business Council of Australia’s Australian Supplier Payment Code here

Invoice Guidelines

Suncorp will always seek to pay all suppliers on time for goods and service.  To ensure the payment processing is seamless, a tax invoice submitted to Suncorp Group should meet the minimum requirements as per ATO requirements.  The following items should also be typed on your invoice:

-        Suncorp contact name and email.

-        Claimant name and address, for claims.

-        PO / BPA claim number.

If you do not know your PO / BPA claim number, please contact your Suncorp Group business contact.

Additional tips to ensure your invoice is processed accurately:

-        Invoices must be attached to the email in pdf format.  Linked documents will not be accepted.

-        PO / BPA claim number to be included in title of the email.

-        Only include one invoice per email.

-        Do not combine invoices into one attachment.

-        Email total size must remain under 5 megabytes.

Invoice Submission and Escalation Process

Your invoice should be submitted to one of the following emails, depending on the nature of your business with Suncorp Group: 

Nature/Business

Brand

State

Email

Motor

Motor Claims (all brands)

All

vendorpayments@suncorp.com.au

Property Claims

Suncorp Group 

All 

myclaim@suncorp.com.au

 

GIO 

All 

myclaim@gio.com.au

 

APIA

All

myclaim@APIA.com.au 

 

AAMI

All 

myclaim@AAMI.com.au 

 

Shannons

All 

myclaim@shannons.com.au

 

Vero Insurance 

All 

myclaim@vero.com.au 

 

Resilium

All 

myclaim@resilium.com.au

CTP Claims

AAMI, APIA, Shannons, GIO

ACT

ACTCTPClaims@suncorp.com.au        

 

AAMI

SA

SACTPClaims@aami.com.au

 

AAMI, GIO

NSW

CTPClaimsNSW@suncorp.com.au

 

Suncorp

QLD

QLDCTPClaims@suncorp.com.au

Workers Compensation Claims

GIO

NSW

WCClaimsNSW@gio.com.au

 

GIO

WA

WCClaimsWA@gio.com.au

 

GIO

TAS

WCClaimsTAS@gio.com.au

 

GIO

NT

WCClaimsNT@gio.com.au

 

GIO

ACT

WCClaimsACT@gio.com.au

LIfe Claims

AsteronLife

All

LifeClaims@asteronlife.com.au

 

GIO

All

LifeClaims@gio.com.au

 

AAMI 

All 

LifeClaims@aami.com.au

 

Suncorp

All

LifeClaims@suncorp.com.au

 

APIA

All 

LifeClaims@apia.com.au

MTA Insurance Claims

MTA Insurance Claims

All

admin@mtai.com.au

Terri Scheer Claims

Terri Scheer Claims

All

claims@terrischeer.com.au

Real Estate

Cushman & Wakefield

All

cwau.invoices@cushwake.com

Corporate Services

Corporate Services 

All

CorporateAP@suncorp.com.au; fax: +61 7 3031 2403

If you are experience delays in receiving payments, submit a request through the appropriate email above or contact your Suncorp Group business contact.

If you do not know which business to send your invoice to, please contact your Suncorp Group business contact.

Support:

Email:  procurement@suncorp.com.au

Phone:  +61 2 8121 3300