Frequently asked questions

Below are the questions asked by Suncorp security holders. For a more comprehensive list of FAQs, please go to our share registry website www.linkmarketservices.com.au, click on Help, then click on FAQ.

What is the name and contact details of Suncorp's share registrar?Expand

Suncorp's share registrar: Link Market Services Limited.

Contact details are: PO Box A50 Sydney South NSW 1235

Telephone: 1300 882 012 (within Australia) +61 2 8767 1219 (outside Australia)

Facsimile: 02 9287 0303 (within Australia) +61 2 9287 0303 (outside Australia)

Email: suncorp@linkmarketservices.com.au

Website: www.linkmarketservices.com.au

How do I change my address on the Share Register?Expand

If you are an Issuer Sponsored Securityholder (refer to question 12 below) you can change your address online via our share registry website www.linkmarketservices.com.au or by logging on here. For security purposes, if your holding is above $50,000, you may be requested to make any changes by completing the applicable form or alternatively, by writing to our share registrar giving the full name(s) in which your securities are held, your Securityholder Reference Number (SRN) your old/new address details and your signature. The form can be found in the 'Forms' section of the Link Market Services web site.

CHESS holders (refer to item 12 below) should notify their sponsoring broker of the change of address details in writing. The share registry will then receive this change electronically from the sponsoring broker.

How do I change my direct credit details? Expand

You can change your direct credit details online via our share registry website www.linkmarketservices.com.au or by logging on here. For security purposes, if your holding is above $50,000, you may be requested to make any changes by completing the applicable form or alternatively, by writing to our share registrar giving the full name(s) in which your securities are held, your Securityholder Reference Number (SRN) your old/new address details and your signature. The form can be found in the 'Forms' section of the Link Market Services web site.

Do I have to quote my Tax File Number or ABN number? Expand

It is not an offence to withhold your TFN or, where the securities are held for a business purpose, your ABN. However, if you do not provide your TFN or ABN, tax may be deducted from payments of interest and the unfranked portion of dividends and distributions at the highest marginal rate.

You can notify the share registry online via their website, by email, mail or fax of your TFN or ABN or you can quote your TFN or ABN over the phone if you give sufficient identification of your holding.

What should I do if my dividend/interest cheque is lost? Expand

Contact our share registry and they will arrange a stop payment on the cheque and can also arrange to direct credit the dividend or interest payments to your bank or other financial institution account in order to avoid this situation in the future.

Does the Company have a reinvestment plan? Expand

Yes. Details are available on this website under Dividend Reinvestment Plan.

If I have more than one Suncorp shareholding can I consolidate them?Expand

If both holdings are issuer sponsored and the names, addresses and banking instructions are identical, the duplicate holdings can be amalgamated. Simply write to us quoting your SRNs and requesting that we amalgamate the holdings. Please nominate the SRN you wish to retain. You can download a Merge Multiple Holdings form from Link Market Services website for this purpose.

The names, addresses and banking instructions of the two holdings must be identical before we can amalgamate your holdings. You can compare and amend most of these details online.

If one or both of your holdings is on CHESS (broker sponsored), you will need to contact your broker to arrange for the amalgamation.

How often does the Company report its results and when does this occur? Expand

Suncorp's financial year ends on 30 June and generally results are reported in August. The interim result for the six months to 31 December is reported in February.

Can I transfer my Suncorp shares to another person? Expand

You can transfer your shares to another person using an off-market transfer form. Our share registry can send you this form and are able to advise you of the procedure to follow. Alternatively, you may contact a sharebroker to arrange for your shares to be sold through the Australian Stock Exchange.

How do I buy and sell Suncorp shares?Expand

If you buy or sell shares on market, you need to contact a licensed stockbroker to arrange the trade. Alternatively, you can use an online broking service. This facility is available on our website Suncorp Share Trade.

Am I an Issuer Sponsored Holder or a CHESS (broker) Sponsored Holder? Expand

If you have entered a sponsoring agreement with a broker (or another CHESS sponsor) then you are a CHESS Sponsored Holder - also referred to as a Broker Sponsored Holder. If not, then you are an Issuer Sponsored Holder.

CHESS Sponsored holdings are identified by a Holder Identification Number (HIN) while Issuer Sponsored holdings can be identified by a Securityholder Reference Number (SRN).

Your HIN or SRN appears on your original holding statement as well as subsequent statements and payment (dividend or distribution) advices. If you are unable to locate these documents, please call our share registry, Link Market Services on 1300 882 012 to order replacement copies (charges may apply).

Important note - your SRNs and/or HINs identify you as the owner of your securities and should be stored securely.

Are there any charges to transfer shares? Expand

In accordance with amendments to ASX Listing Rule 8.14, the share registry will require parties to provide certified identification documentation and the fee to investors to validate and process the transaction is $55.00. If you have any queries please call Link Market Services (1300 882 012) and they will be able to talk you through the process.

If you buy or sell your shares through a broker, or online, you will need to pay brokerage.