Our approach

Suncorp proactively manages the material environmental, social and governance risks and opportunities identified by our key stakeholders and our business.

Suncorp conducts regular materiality assessments to help identify and prioritise the topics of most significance for our business. This process helps us make more informed and balanced decisions that reflect the needs and expectations of our business, stakeholders and society, both now and in the future.

#Our top 10 material environmental, social and governance issues

Sustainable development goals: 8, 9, 11, 13

Natural hazard resilience

Helping customers and communities build resilience to natural hazard events (such as floods, cyclones, storms, earthquakes and bushfires), including those affected by vulnerability before, during and after such events.

Sustainable development goals: 8, 10

Accessibility & Affordability

Ensuring all customers can access affordable financial services that meet their needs.

Sustainable development goals: 8, 11, 13

Climate change advocacy

Championing sustainable and equitable climate solutions through collaboration with government agencies, industry regulators and the built environment industry to reduce risk and ensure ongoing provision of insurance services to customers.

Sustainable development goals: 12, 13, 16

Trust & transparency

Promoting trust through robust and transparent governance, data management and disclosure processes, including in product and service pricing and disclosure.

Sustainability Development Goals: 8, 16, 17

Skilled and adaptable workforce

Cultivating a skilled and adaptable workforce in preparation for a digital future, requiring high calibre, technically skilled talent.

Sustainable development goals: 11, 17

Innovative and responsible tech and AI practices

Establishing efficient, innovative and responsible practices for technology and AI that will enable and support operations effectively.

Sustainable development goals: 10, 16, 17

Customer experience and solutions

Developing agile, innovative and accessible solutions and products for customers. Enabling a personalised and seamless end to end user experience supported by customer engagement.

Sustainable Development Goals: 8, 10, 16, 17

Healthy, safe and diverse workforce

Fostering a healthy, safe and diverse workforce, supported by physical, mental and psychosocial wellbeing programs that maintain a diverse and inclusive culture.

Sustainable development goals: 8, 13, 16

Resilience to economic disruption

Demonstrating resilience to economic disruptions and geopolitical tensions by proactively managing risks to increased cost of claims and supporting operational continuity.

Sustainable development goals: 8, 10, 13, 16, 17

Sustainable supply chain

Championing sustainable supply chains through responsible procurement and working with business partners to minimise negative social, health, safety, and environmental impacts. Ensuring continuity in the face of disruptions.

#Suncorp's contribution to the Sustainable Development Goals

Suncorp is committed to driving awareness and action in support of the United Nation’s Sustainable Development Goals (SDGs), which are a set of 17 goals that define global sustainable development priorities and aspirations for 2030. The Goals call for action to address significant economic, social and environmental challenges such as poverty, inequality, improving health and education and climate action. The six goals with the most relevance to Suncorp’s business activity are below.

#Suncorp's commitments and frameworks

Sustainability ratings and industry benchmarks enable us to improve our performance and transparency. We take part in a wide range of external assessments and benchmarking initiatives.