Responsible Financial Services

We put our customers at the heart of everything we do and help them make good choices. We provide customers with access to affordable financial services that meet their needs.

As an essential services provider, Suncorp has a responsibility to provide access to affordable financial solutions that meet the needs of customers. We are committed to delivering the right solutions for our customers and helping them to build their financial resilience and wellbeing.

Our Performance

Kaikoura Earthquake

Following a 7.8 magnitude earthquake that affected Kaikoura and the surrounding areas in November 2016, Kaikoura was cut off by road and there was severe damage to buildings and infrastructure.

Suncorp formed a partnership with My Food Bag and Goodman Fielder to get food bags delivered to impacted people and emergency service workers in Kaikoura, and surrounding rural areas. We worked with organisations including the Salvation Army, local Marae, Maori Wardens, the local church, the Fire Service, the Police, The Rural Support Trust, District Nurses and Plunket, to ensure that we reached people who had their homes damaged and needed some economic relief.

Between December 2016 and February 2017, 800 households received our food bags and enjoyed 16,000 hot meals.

Annie McLean, Manager of the Waiau Earthquake HUB Committee said, “Not only were the food bags brilliant, they provided the opportunity to connect with people who we could help in other ways". Watch more

Read our 2016-17 Annual Review