Trust and Transparency

We are committed to building trust and doing the right thing. We are open and transparent in our dealings with our stakeholders.

As a financial services provider, maintaining the trust of our stakeholders is essential to doing business. We take seriously the trust our stakeholders place in us and engage with them to understand the things that matter most. We aim to increase the transparency of our business operations and performance, and the decisions we make for our stakeholders every day.

Our Performance 

Training our people to better serve vulnerable customers

Suncorp is committed to meeting the needs of all customers, including those who are vulnerable or experiencing financial hardship. In May 2017, our Insurance Consumer Recoveries Team completed training specifically designed to help them support vulnerable customers and their families.

By participating in Uniting Kildonan’s CareRing program, we are better equipping our people to identify and understand the needs of vulnerable customers, and to connect our customers with the information and support services they need.

“I’m really excited about this training! It acknowledges the customers we work with and the situations they are in, which at times can be really challenging,” said Andrew Webb, Manager Consumer Insurance.

“Through CareRing we’ll be providing a support service that will truly make a difference to the lives of our customers and their families.”

Suncorp plans to run a similar program for people in customer-facing roles across the business, to further build our capability to meet the needs of all customers. Watch more

Read our 2016-17 Annual Review