On 20 February, a tropical low was noted by the Australian Bureau of Meteorology in the Coral Sea. Suncorp began preparing.
Tropical Cyclone Alfred was predicted to be a Category 2 system and continued to develop off the east coast of Australia, tracking towards South-East Queensland and northern NSW into early March 2025; an area which has rarely seen direct impacts from tropical cyclones.
Schools and businesses closed in preparation for landfall, and communities prepared. On March 7, Alfred made landfall on Moreton Island, bringing strong winds, torrential rain and eventually causing widespread flooding to communities across South-East Queensland and northern New South Wales in the subsequent days.
As the significant impact of ex-Tropical Cyclone Alfred are still being experienced, Suncorp continues to be committed to getting our customers back on their feet, and in their homes, as soon as possible.
Suncorp senior executives, Customer Support Teams, assessors, builders and our Mobile Disaster Response Hubs were on the ground within days in impacted areas, reaching out to communities and our customers as soon as it was safe to do so, providing support and emergency assistance.
#Watch: Suncorp on the ground
Suncorp Chief Executive Consumer Insurance Lisa Harrison visited impacted communities and said: “Speaking with our customers, I appreciate the impact this event has had, not just to physical property, but emotionally for those who experienced the cyclonic winds and torrential rain.
"On our busiest day we received almost 5,000 claims, with customers lodging easily via our online channels or by calling our contact centres with minimal wait times."
With recovery efforts underway, Suncorp announced additional support with a $500,000 community recovery package to help build back better following ex-Tropical Cyclone Alfred.
The recovery package includes a $200,000 contribution to the Australian Red Cross Cyclone Alfred Appeal to provide both immediate support and support the transition to recovery, and $300,000 for the Foundation for Rural & Regional Renewal (FRRR) to fund community-led initiatives that aid in long-term recovery efforts.
